Privacy policy

Privacy Policy

Privacy Policy — BuildCode

Effective date: September 3, 2026

BuildCode ("the App", "we", "us") is developed by ARXA Technologies ("the Developer"). This Privacy Policy explains what information the App collects, how it is used, and the choices you have. BuildCode is a reference tool for BC Building Code construction professionals and homeowners; it is not an official government publication and does not perform automated compliance inspections.

1. Information We Collect

a. Account information. Creating a BuildCode account is required to use the App. You may sign up with an email address and password, or via Google or Apple sign-in. If you use Google or Apple sign-in, we receive the name and email address your provider shares with us. Account credentials and sessions are managed by our backend provider, Supabase, Inc.

b. Content you submit to "Ask BuildCode". The App includes an optional feature that lets you type a question and, if you choose, attach a photo to help identify the relevant Building Code topic. That question text and photo are sent securely to our backend and forwarded, on a one-time basis, to our AI provider (OpenAI) for classification only. We configure this request so the image and question are not retained by OpenAI for training or reuse, and our own backend does not store, log, or retain the photo or question text after the classification result is returned. This feature is explicitly not an automated compliance inspection — it only suggests a relevant code topic.

c. Information stored only on your device. Your onboarding preferences, selected municipality/jurisdiction, unit preference (metric/imperial), bookmarked code rules, and any project notes you create are stored locally on your device only. This information is never transmitted to us, to Supabase, or to any third party. You can erase it at any time using "Reset local app data" in Settings, or by uninstalling the App.

d. Information we do not collect. BuildCode does not use analytics, advertising, or crash-reporting SDKs, and does not track your location or device identifiers for advertising purposes.

2. How We Use Information

To create and secure your account, and to authenticate you when you sign in.
To operate the "Ask BuildCode" topic-classification feature, as described above.
To respond to support requests you send us, including account or data deletion requests.
To maintain the security, integrity, and reliability of the App (for example, temporary rate-limiting to prevent abuse of the classification feature; this rate-limit data is not persisted beyond a 60-second window).

3. Third-Party Service Providers

We rely on the following service providers to operate BuildCode. Each processes data only as necessary to provide their service to us, and is bound by their own privacy and security commitments:

- Supabase, Inc. — authentication, account/session management, and backend hosting for the classification feature.

We do not sell your personal information, and we do not share it with third parties for their own advertising or marketing purposes.

4. Data Retention

- Account information (email, authentication identifiers) is retained for as long as your account remains active, and deleted upon a verified deletion request (see Section 6).

- "Ask BuildCode" question text and photos are not retained after a classification result is returned.

- Locally stored preferences, saved rules, and project notes persist on your device until you clear them or uninstall the App.

5. Data Security

Data in transit between the App and our backend is encrypted (HTTPS/TLS). Account authentication is handled by Supabase, which stores passwords using industry-standard hashing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices, Including Account Deletion

You may request access to, correction of, or deletion of your account and associated account data at any time by contacting us at the email address in Section 9. We will verify your request and complete deletion of your account and authentication data within 30 days.

Note: BuildCode does not currently offer in-app self-service account deletion; deletion requests are handled manually by the Developer via the contact method below. Locally stored preferences and project notes can be erased immediately and independently at any time using "Reset local app data" in Settings, or by uninstalling the App.

7. Children's Privacy

BuildCode is intended for construction professionals, tradespeople, designers, and homeowners, and is not directed to children. We do not knowingly collect personal information from children under 13 (or the applicable minimum age in your region). If you believe a child has provided us with personal information, please contact us so we can delete it.

8. International Data Transfers

Our service providers (Supabase and OpenAI) may process data on servers located outside your country of residence, including in the United States. By using the App, you understand your information may be transferred to and processed in such locations.

9. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data rights described in Section 6, contact:

ARXA Technologies

Email: info@arxatech.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above, and, where required, we will provide additional notice.

arxatech.com website

arxatech.com website is owned by ARXA Technologies, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by arxatech.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using arxatech.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the arxatech.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via oliver.shaw117@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@arxatech.com.